We want you to love your furniture. If something is not right, here is how returns work.
Return window
You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging.
How to start
Email contact@casanoce.com with your order number and reason. We will send return instructions. Please do not ship anything back before you hear from us.
Return shipping
For change-of-mind returns, return shipping is the customer's responsibility, and a restocking fee may apply to large or freight items; any fee will be disclosed before you commit to the return.
Zuo Modern pieces
Pieces from Zuo Modern follow the maker's returns terms. Returns are accepted within 30 days of delivery only if the item is unopened and in its original packaging. A 30% restocking fee applies, and return shipping is the customer's responsibility. Damaged or defective pieces are covered in full, as below.
Damaged or defective items
Inspect your order on arrival. If anything is damaged or faulty, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no cost to you.
Refunds
Once your return is received and checked, we refund to your original payment method within 5 to 10 business days.
Non-returnable
Custom or made-to-order pieces, and clearance items marked final sale, cannot be returned unless faulty.
Nothing here affects your statutory consumer rights.
